Shipping & Delivery Policy | Fi50 Research & Science

FI50 ENGINEERED RESEARCH & SCIENCES LLC
Fi50 Research & Science

Effective Date: September 1, 2026
Last Updated: September 22, 2026

This Shipping & Delivery Policy (“Policy”) describes the order processing, shipping, tracking, delivery, carrier, address, delay, and related practices of FI50 ENGINEERED RESEARCH & SCIENCES LLC, doing business as Fi50 Research & Science (“Fi50,” “we,” “us,” or “our”).

This Policy should be read together with Fi50’s Terms & Conditions, Refund, Replacement & Claims Policy, and Privacy Policy, each of which is incorporated by reference where applicable.

By submitting an order through Fi50, the purchaser acknowledges and agrees to this Policy to the fullest extent permitted by applicable law.

Nothing in this Policy limits or waives any right, remedy, duty, or liability that applicable law does not permit the parties to exclude, limit, or waive.

01 — UNITED STATES SHIPPING ONLY

Fi50 currently ships only to eligible delivery addresses within the United States.

Fi50 does not currently offer international shipping.

Orders submitted with an address outside Fi50’s supported shipping area may be declined or cancelled.

Fi50 reserves the right to restrict shipping to particular addresses, destinations, jurisdictions, or geographic areas when reasonably necessary because of:

Legal or regulatory requirements.
Carrier restrictions.
Product restrictions.
Fraud-prevention concerns.
Safety or security concerns.
Operational limitations.
Other legitimate business considerations.

A purchaser is responsible for ensuring that receipt, possession, handling, and use of the ordered products are lawful at the destination.

02 — SHIPPING METHODS AND CURRENT STANDARD SHIPPING CHARGE

Available shipping methods and applicable charges are displayed during checkout before the customer submits an order.

Fi50’s current standard paid shipping charge is $15.95 per eligible U.S. order, unless a different shipping rate, promotional rate, or free-shipping option is displayed at checkout.

The shipping method shown during checkout controls the shipping charge for that transaction.

Shipping rates may be changed prospectively as carrier costs, service options, operational requirements, or business conditions change.

Any applicable shipping charge will be disclosed before the customer submits the order.

03 — FREE U.S. SHIPPING

Fi50 currently offers free standard U.S. shipping on qualifying orders of $300 or more.

Unless otherwise expressly stated, eligibility for the minimum order threshold is determined using the qualifying merchandise amount recognized at checkout after applicable discounts or coupons have been applied.

A valid promotional coupon specifically providing free shipping may also qualify an order for free shipping according to the terms of that promotion.

Free shipping:

Applies only to eligible U.S. shipments.
Does not have cash value.
Does not necessarily apply to every shipping method or destination.
May be subject to promotional conditions.
Does not eliminate taxes or other separately disclosed charges.
Does not eliminate Fi50’s separately disclosed Order Processing Fee.

If an order ceases to satisfy the applicable free-shipping requirements because of a modification, cancellation, refund, promotion, or other adjustment, Fi50 may recalculate applicable shipping charges to the extent permitted by law and the terms of the transaction.

04 — ORDER PROCESSING FEE

Fi50 may charge a separate Order Processing Fee, as disclosed during checkout before the customer submits the order.

Fi50’s current Order Processing Fee is $4.99 per order.

The Order Processing Fee is separate from the shipping charge.

Qualification for free shipping therefore does not necessarily eliminate the Order Processing Fee.

Refundability of the Order Processing Fee is governed by Fi50’s Refund, Replacement & Claims Policy and applicable law.

05 — ORDER PROCESSING TIME

Fi50 generally targets processing of eligible orders within approximately 24 hours during normal business operations.

Fi50’s primary processing and shipping operations are conducted Monday through Friday, excluding applicable holidays and other days on which normal operations or carrier services are unavailable.

Orders submitted:

After normal business hours.
On weekends.
On holidays.
During periods when normal operations are unavailable

may begin processing on the next applicable business day.

Processing time is separate from carrier transit time.

An estimated processing period is not a guarantee that a package will be delivered within that same period.

06 — CIRCUMSTANCES THAT MAY EXTEND PROCESSING

An order may require additional processing time because of circumstances including:

Payment authorization or verification.
Fraud-prevention review.
Incomplete customer information.
Incorrect or incomplete shipping information.
Product availability.
Inventory reconciliation.
Unusually high order volume.
Carrier service interruptions.
Legal or regulatory review.
Compliance review.
Suspected prohibited use.
System or technical disruptions.
Events outside Fi50’s reasonable control.

Fi50 may contact the purchaser if additional information is reasonably required to process an order.

Fi50 reserves the right to hold or cancel an order as permitted under its Terms & Conditions and applicable law.

07 — ESTIMATED DELIVERY TIME

Under Fi50’s current standard shipping arrangement, carrier transit is generally estimated at approximately 2–3 business days after the package has been processed and transferred to the carrier.

This transit period is an estimate, not a guaranteed delivery date, unless Fi50 expressly identifies a particular service as guaranteed.

Actual delivery time may vary depending upon:

Destination.
Carrier network conditions.
Service availability.
Weather.
Transportation interruptions.
Holidays.
Address issues.
Carrier volume.
Government actions.
Natural disasters.
Emergency conditions.
Other circumstances outside Fi50’s reasonable control.

Processing time and carrier transit time should therefore be considered separately.

08 — SHIPPING AND DELIVERY ESTIMATES

Any processing, shipping, transit, or delivery estimate displayed by Fi50 is based on the information reasonably available at the time.

Unless expressly identified as guaranteed, an estimated delivery date or delivery window is not a contractual guarantee that the carrier will complete delivery on that particular date.

Fi50 does not control carrier operations after a shipment has been physically transferred to the carrier.

Nothing in this section modifies Fi50’s obligation to comply with applicable laws governing represented shipment timeframes, delayed shipments, cancellations, and refunds.

09 — SHIPPING CARRIERS

Fi50 currently may use FedEx or another appropriate carrier or shipping service to fulfill orders.

Fi50 may select or change the carrier or service level when reasonably necessary because of:

Destination.
Service availability.
Package requirements.
Carrier restrictions.
Operational considerations.
Carrier disruptions.
Security concerns.
Other reasonable shipping considerations.

The availability of a particular carrier or service on a previous order does not guarantee that the same carrier or service will be used for a future order.

Where a specific shipping service is displayed and purchased during checkout, Fi50 will use reasonable efforts to provide that service or an appropriate equivalent where circumstances require a substitution.

10 — TRANSFER TO CARRIER

An order is considered shipped when the merchandise has been physically transferred to the shipping carrier for transportation.

Creation of a shipping label or tracking number alone does not necessarily mean that the carrier has taken physical possession of the package.

Carrier tracking may require additional time to show its first physical scan after Fi50 transfers a shipment.

11 — TRACKING INFORMATION

Fi50 will provide tracking information when reasonably available after an order has been prepared for shipment and transferred into the applicable shipping process.

Tracking information may be delivered through:

Order-confirmation communications.
Shipment-confirmation email.
Customer account information.
The carrier’s tracking system.
Other electronic communications.

Customers are responsible for monitoring available tracking information and making reasonable arrangements to retrieve delivered packages promptly.

Carrier tracking information is generated and maintained by the applicable carrier. Fi50 cannot guarantee that every carrier scan, status update, or estimated delivery time will be accurate or updated in real time.

12 — SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Before submitting an order, customers should verify:

Recipient name.
Street address.
Apartment, suite, unit, floor, or building information.
City.
State.
ZIP code.
Other required delivery information.

Fi50 is entitled to rely on the shipping information submitted with the order.

13 — ADDRESS CHANGES

If a customer discovers an address error after placing an order, the customer should contact Fi50 immediately at:

info@fi50science.com

Fi50 will make reasonable efforts to correct an address when the order has not yet entered fulfillment or shipment.

However, Fi50 cannot guarantee that an address can be changed after:

Fulfillment has begun.
A shipping label has been generated.
The package has been packed.
The shipment has been transferred to the carrier.
Carrier processing has substantially begun.

Customers remain responsible for inaccurate or incomplete shipping information they provide.

14 — INCORRECT OR INCOMPLETE ADDRESSES

Fi50 is generally not responsible for delivery failures, delays, additional carrier charges, returns, or losses resulting from customer-supplied address errors, including:

Incorrect street address.
Missing apartment, suite, or unit information.
Incorrect ZIP code.
Incorrect recipient name.
Incorrect delivery instructions.
Customer-requested forwarding.
Customer relocation after shipment.
Other incomplete or inaccurate delivery information.

If a shipment is returned to Fi50 because of an address error attributable to the purchaser, additional shipping or carrier charges may apply to reship the order.

Any refund associated with such an order will be handled according to Fi50’s Refund, Replacement & Claims Policyand applicable law.

15 — REFUSED OR UNCLAIMED DELIVERIES

Customers should not refuse delivery unless instructed by Fi50 or unless refusal is reasonably necessary because of an identifiable shipping or fulfillment problem.

A refused or unclaimed package does not automatically qualify for a refund.

If a package is returned because the customer:

Refused delivery without authorization.
Failed to retrieve the shipment.
Supplied incorrect delivery information.
Failed to respond to carrier delivery requirements,

Fi50 may assess reasonable shipping, return-shipping, reshipment, handling, or carrier costs to the extent permitted by applicable law.

Because Fi50 sells research materials for which chain-of-custody and storage conditions may be relevant, a returned shipment may not necessarily be suitable for restocking or resale.

16 — DAMAGED SHIPMENTS

Customers should inspect packages promptly after delivery.

If an order appears damaged during transportation, customers should preserve:

The exterior shipping package.
Internal packaging.
Product containers.
Shipping labels.
Tracking information.
Photographs showing the damage.

Customers should not discard damaged packaging or affected products until Fi50 advises that they are no longer required for the investigation.

Shipping-damage claims must be handled according to Fi50’s Refund, Replacement & Claims Policy.

17 — MISSING OR INCORRECT PRODUCTS

If an order contains:

A missing product.
An incorrect product.
An incorrect quantity.
Another material fulfillment discrepancy,

the customer should notify Fi50 within the reporting period established in the Refund, Replacement & Claims Policy.

Customers should not open, alter, or use an incorrectly supplied product.

Fi50 may request photographs or other reasonable documentation before approving a replacement, refund, or other remedy.

18 — PACKAGES MARKED DELIVERED

When carrier tracking indicates that a package has been delivered to the address supplied by the purchaser, customers are responsible for promptly checking and securing the delivery.

Fi50 may ask the customer to:

Inspect the reported delivery location.
Check with household members or authorized recipients.
Check with neighbors where appropriate.
Contact building management, reception, or mailroom personnel.
Contact the carrier.
Cooperate with a carrier investigation.

Except where applicable law provides otherwise or investigation establishes a qualifying Fi50 or carrier-related issue for which Fi50 is responsible, Fi50 is generally not responsible for theft, unauthorized removal, deterioration, loss, improper handling, or improper storage occurring after confirmed delivery to the address supplied by the customer.

19 — LOST OR MISROUTED SHIPMENTS

A shipment that has not arrived by its estimated delivery date is not automatically considered lost.

Carrier tracking may occasionally stop updating temporarily because of transportation delays or network processing.

Where a package appears lost, significantly delayed, or misrouted, Fi50 may:

Review tracking information.
Request that the customer contact the carrier.
Contact the carrier directly.
Initiate or cooperate with a carrier investigation.
Request reasonable supporting information from the purchaser.

Any replacement, refund, or other remedy will be determined according to the circumstances, Fi50’s Refund, Replacement & Claims Policy, and applicable law.

20 — CARRIER DELAYS AND EVENTS OUTSIDE FI50’S REASONABLE CONTROL

Carrier transit may be affected by circumstances outside Fi50’s reasonable control, including:

Severe weather.
Natural disasters.
Transportation interruptions.
Carrier network disruptions.
Labor disruptions.
Government action.
Security incidents.
Emergencies.
Infrastructure failures.
Extraordinary carrier volume.
Other force-majeure events.

Fi50 will reasonably assist with available tracking information and carrier-related inquiries.

The existence of an event outside Fi50’s control does not eliminate any customer remedy that applicable law requires.

21 — DELAYED OR UNSHIPPED ORDERS

Fi50 intends to ship orders within the timeframe represented at checkout, on the Site, or in other applicable shipping representations.

If Fi50 determines that it cannot ship an order within an applicable represented timeframe, Fi50 will handle the delay in accordance with applicable law.

Where required, Fi50 will provide the purchaser with:

Appropriate notice of the delay.
A revised shipping date or information concerning the expected delay where available.
The opportunity to consent to an eligible delay.
The opportunity to cancel the affected unshipped order and receive the required refund.

If Fi50 determines that it cannot fulfill an order, Fi50 may cancel the order and issue the refund required by applicable law.

Fi50 will comply with applicable federal and state requirements governing delayed and unshipped Internet orders.

22 — PARTIAL SHIPMENTS

Fi50 may divide an order into more than one shipment when reasonably necessary because of:

Product availability.
Fulfillment logistics.
Package size.
Carrier requirements.
Other operational considerations.

When practical, customers will receive tracking information for each applicable shipment.

A product missing from one package does not necessarily mean the product was omitted from the order if another shipment remains in transit.

Refunds or adjustments involving partially fulfilled orders will be handled according to Fi50’s Refund, Replacement & Claims Policy and applicable law.

23 — ORDER CANCELLATION BEFORE SHIPMENT

Customers who wish to request cancellation should contact:

info@fi50science.com

as soon as possible.

Fi50 will generally honor a cancellation request received before an order enters processing or fulfillment.

Cancellation cannot be guaranteed after:

Processing or fulfillment has begun.
The order has been packed.
The shipment has been transferred for carrier processing.
The product has physically shipped.

Applicable legal cancellation rights remain unaffected.

24 — DELIVERY, HANDLING, AND STORAGE AFTER RECEIPT

Customers are responsible for promptly retrieving and appropriately handling delivered research materials.

After delivery, the purchaser is responsible for:

Appropriate storage.
Appropriate laboratory handling.
Preserving product identification.
Maintaining appropriate chain of custody.
Preventing unauthorized access.
Protecting products from contamination or improper conditions.
Following applicable laboratory practices and legal requirements.

Fi50 is generally not responsible for deterioration, contamination, or damage resulting from improper handling or storage after delivery, except where applicable law provides otherwise.

Storage or handling information provided by Fi50 relates solely to maintaining research-material integrity and does not constitute instructions for human or veterinary use.

25 — RISK OF LOSS AND DELIVERY RESPONSIBILITY

Responsibility for loss or damage during shipment and after delivery is governed by Fi50’s Terms & Conditions, Refund, Replacement & Claims Policy, this Policy, and applicable law.

Nothing in this Policy is intended to transfer risk of loss to a customer earlier than applicable law permits.

Confirmed carrier delivery may be used as evidence that a shipment reached the destination supplied by the purchaser, subject to reasonable investigation of a timely disputed-delivery claim.

26 — SHIPPING PROMOTIONS AND COUPONS

Shipping discounts, free-shipping coupons, promotional rates, or other shipping offers may be subject to:

Minimum purchase requirements.
Eligible products.
Geographic restrictions.
Promotional dates.
Coupon requirements.
Other disclosed conditions.

Unless otherwise stated, promotional offers:

Cannot be redeemed for cash.
May not be combined with incompatible promotions.
May be changed or discontinued prospectively.
Do not apply retroactively to previously completed orders.

The shipping rate and discounts displayed at checkout before submission of the order govern the transaction.

27 — SHIPPING FEES AND REFUNDS

Original shipping charges and order-processing fees may be non-refundable after shipment or delivery when a refund is provided as a discretionary accommodation, to the extent permitted by law.

However, where:

Fi50 cancels an entire order before shipment.
Fi50 cannot ship the order and applicable law requires cancellation.
A material Fi50 fulfillment error requires a complete refund.
Applicable law otherwise requires reimbursement,

Fi50 will refund shipping, processing, handling, or other transaction charges to the extent legally required.

Specific refund terms are governed by Fi50’s Refund, Replacement & Claims Policy.

28 — COMPLIANCE REVIEW AND RIGHT TO REFUSE SHIPMENT

Fi50 may hold, refuse, or cancel an order where reasonably necessary because of:

Suspected fraud.
Payment problems.
False or incomplete purchaser information.
Suspected prohibited use.
Attempts to circumvent Fi50’s research-access controls.
Legal or regulatory concerns.
Shipping restrictions.
Safety concerns.
Security concerns.
Other circumstances permitted by Fi50’s Terms & Conditions or applicable law.

If Fi50 cancels a paid order that has not been shipped, Fi50 will provide the refund required by applicable law.

29 — NO GUARANTEE OF CONTINUOUS CARRIER SERVICE

Fi50 does not guarantee that a particular shipping carrier, service level, destination, shipping promotion, or delivery estimate will remain available indefinitely.

Fi50 may modify shipping operations prospectively in response to:

Carrier availability.
Service changes.
Costs.
Security considerations.
Operational requirements.
Legal requirements.

Changes will not retroactively alter the shipping terms applicable to an already submitted order except where required by law or agreed to by the customer.

30 — RESEARCH-USE NOTICE

Research products offered by FI50 ENGINEERED RESEARCH & SCIENCES LLC are intended solely for lawful laboratory research purposes unless Fi50 expressly and accurately identifies a particular product otherwise.

Fi50 research products are not intended for:

Human use.
Veterinary use.
Consumption.
Injection.
Inhalation.
Ingestion.
Application to humans or animals.
Diagnosis of disease.
Treatment of disease.
Cure of disease.
Mitigation of disease.
Prevention of disease.
Therapeutic use.
Clinical use.

Shipment or delivery of a Fi50 research product does not authorize or imply approval of any prohibited use.

Nothing in this Policy should be interpreted as medical, veterinary, pharmaceutical, dosing, administration, or clinical guidance.

31 — RELATIONSHIP TO OTHER FI50 POLICIES

This Shipping & Delivery Policy forms part of Fi50’s contractual terms with purchasers.

Claims involving:

Returns.
Refunds.
Replacements.
Missing items.
Shipping damage.
Product-quality disputes.
Unauthorized returns.
Refused deliveries.
Chargebacks.

are also governed by Fi50’s Refund, Replacement & Claims Policy.

Fi50’s warranty disclaimers, purchaser responsibilities, limitations of liability, assumption-of-risk provisions, indemnification provisions, governing-law provisions, and other contractual protections stated in its Terms & Conditionsapply to this Policy to the fullest extent permitted by law.

Where this Policy specifically governs a shipping or delivery issue, this Policy will control that particular issue to the extent permitted by applicable law.

Nothing in this Policy limits a right or remedy that applicable law does not permit Fi50 to exclude or waive.

32 — POLICY CHANGES

Fi50 may modify this Policy prospectively to reflect changes in:

Shipping carriers.
Shipping rates.
Delivery services.
Business operations.
Fulfillment practices.
Promotions.
Technology.
Legal or regulatory requirements.

The current version will be posted on fi50science.com with an updated Last Updated date.

The version generally applicable to an order will be the version in effect when that order was submitted, except where applicable law requires otherwise.

33 — SEVERABILITY

If any provision of this Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Any invalid or unenforceable provision will be limited or interpreted only to the minimum extent reasonably necessary where legally permitted.

34 — CONTACT INFORMATION

Questions concerning shipping or delivery should be directed to:

FI50 ENGINEERED RESEARCH & SCIENCES LLC
Fi50 Research & Science

Email: info@fi50science.com
Website: fi50science.com

For an order-specific inquiry, please include the applicable order number.